Grievance redressal
A complaint should have a clear owner and a visible path forward.
This page describes the complaint framework being prepared for launch. Designated officer identity, postal address, phone hours and statutory response details will be published after the operating entity is confirmed.
Planned process
From report to resolution.
01
Submit the issue with contact and booking details.
02
Receive a trackable ticket or acknowledgement.
03
Allow the team to review relevant records and contact the parties involved.
04
Receive an outcome, next step or request for more information.